Log-hub Privacy Policy

This Privacy Notice for Log-hub (“we,” “us,” or “our”) explains how and why we collect, store, use, and share (“process”) your personal information when you engage with our services (“Services”), including when you:

• Visit our website at log-hub.com,  or any of our websites that link to this Privacy Notice.
• Engage with us in other ways, including through marketing communications, sales inquiries, or events.

Have any questions?

Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for decisions regarding how your personal information is handled. If you do not agree with our policies and practices, please do not use our Services. If you have any questions or concerns, you can contact us at support@log-hub.com.

Summary of Key Points

• Data Collection: We collect personal data such as name, email, company name, behavioral data, and product usage statistics.
• Purpose: Your data is primarily used to enhance your experience, improve our services, and support marketing.
• Data Sharing: We may share data with trusted service providers, including but not limited to Google Analytics, Brevo, MailerLite, and HubSpot, solely for the purposes outlined in this policy.
• User Rights: You have rights to access, correct, delete, and manage your data preferences.
• Retention: Data is retained only as long as necessary for legitimate purposes or required by law.

WHAT INFORMATION DO WE COLLECT?

We collect personal information that you provide directly, such as:

• • Identity and Contact Information: Name, email address, and company name for newsletters, call bookings, and product downloads.
  • Behavioral Information: Collected via Google Analytics to understand website engagement and enhance user experience.
  • Product Usage Data: We may collect information about which applications you use within our product portfolio, including the duration and frequency of use, the number of calculations performed, account creation date, and subscription status.
  • Cookies: Includes user IP addresses and preferences, collected through cookies and our compliance tool to ensure website functionality and legal compliance.

HOW DO WE PROCESS YOUR INFORMATION?

We process your data to:

• Enhance your experience by personalizing content and improving service functionality.
• Support our marketing efforts through targeted ads and newsletters.
• Track and analyze product usage data to improve our product features and user experience.

WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?

We process your personal information based on the following legal grounds:

• Consent: When you provide consent for marketing communications.
• Legitimate Interests: For analytical insights and website optimization.
• Legal Obligation: To comply with applicable laws and regulatory requirements.

WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

We may share your data only with trusted third parties:

• Google Analytics: For user behavior analytics.
• Brevo & MailerLite: For email newsletter management.
• HubSpot: Used when you book a call or download our product to help manage customer relations and further understand how users engage with our services. Data is shared solely to support our Services, and we do not sell or rent your data.

DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

Yes, we use cookies to enhance your website experience. Our cookie compliance plugin includes:

• Pre-Built and Customizable Cookie Banners: Informing you of data collection practices.
• Geotargeting: Adjusts cookie banners to meet local legal requirements.
• Consent Record Keeping: Stores consent records for up to 12 months, in compliance with privacy regulations.
• Cross-Domain Consent Sharing: Retains your preferences across Log-hub domains.

HOW LONG DO WE KEEP YOUR INFORMATION?

Data retention policies are based on necessity:

• Contact Information: Retained as long as you subscribe to our communications or engage with our Services.
• Product Usage Data: Stored and analyzed to improve our services, in line with legal and regulatory guidelines.
• Analytics Data: Stored for up to 26 months to analyze trends and improve services.

HOW DO WE KEEP YOUR INFORMATION SAFE?

We use industry-standard security protocols, including encryption and secure servers, to protect personal information.

DO WE COLLECT INFORMATION FROM MINORS?

Our Services are not intended for individuals under 18. We do not knowingly collect personal data from minors. If we become aware of such data collection, we will promptly delete it.

WHAT ARE YOUR PRIVACY RIGHTS?

Depending on your location, you may have rights to:

• Access: Request a copy of your data.
• Correct: Update inaccurate or outdated data.
• Delete: Request data deletion.
• Opt-Out: Manage cookies and unsubscribe from communications at any time.

DO OTHER REGIONS HAVE SPECIFIC PRIVACY RIGHTS?

Yes, Log-hub complies with global privacy regulations, ensuring data protection and privacy rights for all users:

• GDPR (EU/EEA): The General Data Protection Regulation provides robust data protection rights for individuals within the European Union, including rights to data access, correction, portability, and deletion, as well as the right to restrict processing. GDPR places stringent requirements on organizations to safeguard personal data, including transparent data processing, user consent, and enhanced data security measures. Our compliance with GDPR ensures that data flows smoothly across borders within the EU and EEA, fostering trust and upholding our commitment to data privacy.
• FADP (Switzerland): The Swiss Federal Act on Data Protection (FADP), implemented on September 1, 2023, introduces new personal data protection rights for Swiss citizens and requires organizations to strengthen data privacy and security practices. This revised FADP replaces the 1992 Swiss Data Protection Act and aligns with GDPR standards to support seamless data exchange with the EU, thereby facilitating economic opportunities for Swiss businesses. Under the FADP, individuals are assured data access, control, and transparency regarding how their data is used.

In addition to GDPR and FADP, Log-hub upholds protections for users worldwide, including those in countries like the United States, ensuring that all users benefit from comprehensive data privacy safeguards regardless of location.

DO WE MAKE UPDATES TO THIS NOTICE?

We may update this policy to reflect legal or operational changes. Updates will be noted at the top of the policy, and significant changes will be communicated on our website or by email.

HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

For questions or concerns, contact us at:

• Email: support@log-hub.com
• Address: Schwandweg 5, CH8834, Schindellegi

HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

You may request to review, update, or delete your personal information at any time by contacting support@log-hub.com. You can as well manage your cookies on the log-hub.com website, or unsubscribe from our newsletter.